Location Marbach
Contact by telephone
For the optimal organization of customer support and the further development of our telephone-based application support service, we operate a fee-based hotline. Charges are calculated based on our current application engineering hourly rate, which is currently €92.00 per hour. Inquiries submitted by e-mail or via the web form are excluded from this fee. In the future, the services your company uses through our hotline will be accumulated and invoiced to your company on a monthly basis, including an itemized statement of services provided. Time demonstrably related to issues caused by us, as well as minor support efforts (less than 60 minutes per quarter), will not be charged.
Contact form for the technical support of the location in Marbach
Location Tettnang
Do you need our help with a specific hardware or software problem? We won’t leave you standing! Our Technical Support team can be reached 24 hours a day at service@bucherautomation.com!
Please include a short description of the problem in your email. The more information you provide us with, the faster we can come up with a suitable solution. To enable us to deal with each case as quickly and efficiently as possible, we use a CRM. Your support request is first of all confirmed and you are assigned an individual ticket number. This number defines an activity to which any other requests on the same topic are automatically allocated. That way, you can be certain that your support request us dealt with by the person most competent to do so. Our processing times are normally very short. What’s more, no time is wasted by processing the same request or activity more than once.